Talks
2001
MEDICAL INDEMNITY FORUM
NSW Parliament House
The Hon Craig Knowles, Minister for Health
Amanda Adrian, Health Care Complaints Commissioner
Lorraine Long, MEAG, What about the families?
3RD NATIONAL HEALTH CARE COMPLAINTS CONFERENCE
"Getting better together using complaints to improve the quality of our health services", Melbourne
HYPOTHETICAL: The Black Stump Hospital Scandal: Adverse Events, Whistle Blowers and the Role of the Media
Facilitated by Professor Graham Brown, Professor of Medicine, Royal Melbourne Hospital
Alfred Hospital, chief executive officer
Health Services Commission, investigator
Health Services Commission, conciliator
Health Services Commissioner
Nurses Board of Victoria
Medical Error Action Group
Royal Melbourne Hospital, infection control consultant
Royal Women's Hospital, Carlton, patient representative
Slater & Gordon VIC
The Age, health editor
The Herald Sun, medical reporter
Walkley Award winner 1997 and lawyer
INTERN AND HMO EDUCATION SESSIONS
The Alfred Hospital, Prahran, VIC
The value of open communication between clinicians and patients and families when things go wrong
Dr Michael Walsh, CEO, The Alfred
Lorraine Long, MEAG
NSW HEALTH CARE COMPLAINTS COMMISSION
Talk to Consultative Committee Group
2002
NATIONAL FORUM ON CORONIAL INFORMATION
State Coroner's Office, Southbank, VIC
Opening Address by Lorraine Long
Linking coronial data nationally is a far more efficient and cost effective method than waiting some years for a trend or pattern to be discovered, probably by chance
2003
ALFRED WEEK "SAFETY FIRST"
The Alfred Hospital, Prahran, VIC
Telling the truth: Lessons from personal experience of an adverse event in hospital
Dr Michael Walsh, CEO, The Alfred
Lorraine Long, MEAG
2004
13TH NATIONAL MEDICO LEGAL CONGRESS
Medical Indemnity Stakeholder Forum, Sydney
Examining the issue of thresholds from a patient perspective;
Exposing the lack of transparency within hospitals and assessing how they can become more open;
Examining the effect medical indemnity has had on doctors and determining its impact on patient safety.
Facilitated by Dr Norman Swan, ABC Radio
Maurice Blackburn Cashman
Medical Defence Association SA
Medical Error Action Group
Royal Prince Alfred Hospital
13TH NATIONAL MEDICO LEGAL CONGRESS
Adverse Events Case Study / Think Tank:
In-depth examination of an adverse event in a children's hospital and a (real-time) commentary of best practice response
Dr Colin Feekery, Deputy Director Clinical Support Service,
Royal Children's Hospital, Melbourne, and
Lorraine Long, MEAG
MATER HEALTH SERVICES BRISBANE
Analysis of MEAG Data & Media Issues
Dr John O'Donnell, CEO, Mater Hospital
Lorraine Long, MEAG
Clinical Support Services
Women's & Children's (Public & Private)
Adult Health Services
Clinical Safety & Quality Unit
Legal counsel
Marketing & Communications
Public affairs consultant
VICTORIAN QUALITY COUNCIL FORUM
Melbourne Convention Centre
Accountability vs a Just Culture: Lifelong partners or mortal enemies?
Facilitated by Assoc Professor Terry Laidler
Graeme Johnstone, State Coroner of Victoria
Lorraine Long, MEAG
Belinda Moyes, National Nursing & Nursing Education Taskforce
Prof Napier Thomson, Dept of Medicine, Alfred Hospital
Mark Valena, Medical Defence Association VIC
Dr Heather Wellington, Peter MacCallum Clinic
AHIA NATIONAL CONFERENCE
"Private Health Insurance: Sustaining Our Health System", Sydney
What key healthcare quality and safety issues need to be addressed by the private health sector?
Commentary of best practice response.
Facilitated by George Savvides, Medibank Private
Roberta Lauchlan, MBF
Bruce Levy, Medibank Private
Lorraine Long, MEAG
Dr Heather Wellington, ACSQHC
AHIA NATIONAL CONFERENCE
The Patient's Perspective presented by Lorraine Long
Key health care quality and safety issues from the patient's and carer's perspective
Examples of patient experiences
How are different states in Australia faring in addressing these issues from the patient's perspective?
Lessons for health funds
2005
14TH NATIONAL MEDICO-LEGAL CONGRESS
"Managing Adverse Events", Sydney
Work-through of a hypothetical adverse event
Facilitated by Dr Liz Mullins, HRRI
Blake Dawson Waldron
Hornsby Hospital
Medical Error Action Group
NSW Health
United + AMIL Insurance
Projects
2000
HEALTH INFORMATION FOR CONSUMERS: HOW CAN THE HIC HELP?, KINGS CROSS
With evidence supporting the greater consumer participation in health care improves clinical outcomes
Workshop to identify issues, ideas and concerns about the provision of information for patients by Medicare
e-HEALTH: ELECTRONIC MEDICAL RECORD ISSUES, SYDNEY
Workshop for better Medication Management System, a database for linking prescription medicine records
HealthConnect, the proposed national electronic health records network
NSW Unique Patient Identifier
Increasing use of computers in doctors' surgeries and what that means for patients
HIC's plans for giving patients access to their own personal health information that Medicare holds
2001
AUSTRALIAN COUNCIL FOR SAFETY & QUALITY IN HEALTH CARE
Consumer Reference Network member, Sydney
NSW COUNCIL for QUALITY IN HEALTH CARE
Advisory Committee to NSW Minister for Health
NATIONAL PATIENT SAFETY FOUNDATION, BOSTON MA USA
Patient safety surveys and questionnaires Seeking redress following a medical adverse event or adverse outcome
2002
US DEPARTMENT OF VETERANS AFFAIRS HQ, WASHINGTON DC USA
Veterans' Affairs Hospitals and Medical Centers
Liaison on incentive to implement compensation schemes
VA MEDICAL CENTER, LEXINGTON KY USA
Incentives to implement the scheme and the valuable lessons are:
- Ethical, moral and sensible legal decision-making is the right approach
- Full disclosure and honesty restores trust and professional and personal reputation of hospitals and doctors
- Facing mistakes head-on saves time, money and reputations
- Any organization that treats patients and affected families honestly, fairly and timely is a place of integrity and compassion
- Disclosing to people when they had no idea that anything had been done wrong is a big step for hospital attorneys to take
- Litigation would be used only as a last resort
PERSONAL PERFORMANCE MONITORING IN HEALTH CARE
Dept of Perioperative Medicine,
Anaesthesia and Pain Management,
The Geelong Hospital, Barwon Health, Geelong VIC
Assoc Professor Dr Stephen Bolsin
Laurie Dacy, MEAG
Lorraine Long, MEAG
Tricia Wright, MEAG
NSW HEALTH CLINICAL GOVERNANCE STEERING COMMITTEE
PRIME MINISTER'S SUMMIT, CANBERRA
National Medical Indemnity Litigation workshop
Legal Change and Administrative Reform
UNIVERSITY OF TECHNOLOGY SYDNEY JOURNALISM SCHOOL
Student project, Medical Mishaps, Sydney
ACSQHC OPEN DISCLOSURE PROJECT
Working group, Standards Australia, Sydney
NATIONAL CONSULTATIVE WORKSHOP ON IMPROVING THE VALUE OF CORONIAL DATA FOR PATIENT SAFETY INITIATIVES
State Coroner's Office, Southbank VIC
ABC DRAMA "MDA"
Storylines (acknowledgment omitted on program credits)
2003
VICTORIAN QUALITY COUNCIL & DEPARTMENT OF HUMAN SERVICES
Framework Development for Effective Consumer Involvement in Improving Health Services, Melbourne
2005
PARLIAMENTARY ACTION GROUP (co-founder)
Coalition of action groups monitoring how governments respond to inquiries, Sydney
NORTHERN IRELAND HUMAN RIGHTS COMMISSION
Deaths in Hospitals, Melbourne and Sydney
2006
JAPANESE MEDICO-LEGAL DELEGATION
State Coroner's Office of Victoria, Southbank VIC
2007
UNIVERSITY OF TECHNOLOGY JOURNALISM SCHOOL
Student project, Trusting Medicine, Sydney
2008
NSW MEDICAL PRACTICE ACT CHANGES
Liaison with former Federal Court Judge Deirdre O'Connor [retired 2002] and NSW Health Legal Branch on amendments to the Medical Practice Act 1992 which commenced on 1/10/2008 that places an obligation on all medical practitioners in New South Wales to report certain types of misconduct by other medical practitioners to the New South Wales Medical Board.